Refunds and returns.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Tell us as soon as you notice, with a photograph if you can. Ideally, check everything within seven days of delivery or installation so we can put it right quickly, though your rights do not end there. Depending on the problem, we will repair it, replace it or refund you, in line with the Australian Consumer Law and our five-year warranty.

You may change or cancel an order free of charge within 24 hours of paying, for a full refund. After that, production begins. Because each item is made to measure, we cannot accept a change of mind cancellation or return once production has begun.

For delivered orders, we make each item to the measurements you provide. An item made correctly to those measurements is not faulty because a measurement was wrong, but talk to us; we will help where we can, and we can quote for a remake.

Please check delivered goods on arrival and tell us of any transit damage straight away, with photographs, so we can claim from the courier and replace the item.

A consultation fee is credited in full against your order. You may reschedule once at no charge with at least 24 hours’ notice. The fee is not refundable if you cancel with less notice or miss the appointment. If we cancel or cannot attend, we refund it in full.

If we cannot supply or install an item you have paid for, we will refund what you have paid for it in full.

By bank transfer to the account you paid from, within 10 business days of a refund being agreed.